The Equikro store has been supplying riders with the best quality products since we opened in 2005. Here at Equikro, our team aims to offer a real personal service to our customers. As we all have a background in horses and specialise in a range of disciplines, we are able to offer knowledgable advice to our customers. We stock a wide range of products from everyday essentials to high end competition apparel. If there is a special item that you can not see on our website please do not hesitate to contact us on either 01314430491 or shop@equikro.com

We have regular international customers and can estimate delivery costs for USA and Canada and the rest of Europe. Please contact us if you have any queries.

We have a shop in Edinburgh, Roddinglaw Business Park which is open 9.00-5.00 Monday - Friday. Saturday 9.00-17.30. We are closed Sundays but can be reach through our facebook page where replies are very quick. You can also find us on Instagram and Twitter!

We look forward to seeing you soon.

Unit 17 Roddinglaw Business ParkRoddinglaw Road Edinburgh EH12 9DB

Equikro Returns Policy

We hope that you're happy with any product purchased, but if you wish to return a product to us please return it to:
 

Unit 17

Roddinglaw Business Park

Roddinglaw Road

Gogarbank

Edinburgh

EH12 9DB

 

Items should be returned to us within 14 days in impeccable condition, complete with the receipt/invoice and a covering letter explaining the reasons for returning. We will then be happy to process the exchange or refund for you. Please allow 7 days for the refund to be processed and 5 working days for the funds to arrive in your bank. 

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

You must make your own arrangements for postage but please note that Equikro will only be liable for the product when it has arrived back in our warehouse therefore we suggest obtaining proof of postage when returning an item too us. 

Any item bought in a 'Sale' at one of our Trade Stands, is not eligible for exchange or refund and is deemed to have bee purchased as seen. Items bought in an 'in-store' and 'online sale' can be exchanged for a credit note on the condition that the item is returned within 30 days of receipt.


Please note that the below items cannot be returned or exchanged unless faulty when bought in store, online or at our trade stand:

  • Made to Measure Items including De Niro Boots.
  • Any riding hat, body protector or underwear for health and safety reasons
  • Special order items (please note orders cannot be cancelled when processed)
  • Items purchased using a voucher or Equikro credit
  • We are unable to issue refunds for returned Sale or Discounted items. A credit note to the value spent will be issued instead if returned within 30 days of receipt. Sale items purchased in store or at our trade stand are non-returnable as they are deemed to be purchased as seen. 

A postage fee will be charged for all exchanges.

This does not affect your statutory rights

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.

 

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